Adult Friend Finder Help Centre
Support, account help, billing and the policies that govern your Adult Friend Finder account for Canadian members, all in one place.
Contact Support
The fastest way to reach Support is the secure Contact Support option inside your account, which routes your message to the right team automatically. Members who are not signed in can reach general support at support@adultfriendfinders.ca.
A useful support request includes the following, so the team can look into it without back and forth:
- The email address on your account
- A clear subject line describing the issue
- Your device and browser
- The exact error message, if any
- A screenshot with passwords or codes removed
- The approximate date and time it happened
- Anything you have already tried
Support will never ask for your password, a verification code, a full payment card number or banking credentials. Treat any message that asks for these as suspicious and report it.
Account Help
Most day-to-day account changes are handled from your own settings without needing to contact Support.
Editing your Profile
Update your username display, About Me, interests, location and photos at any time from your Profile page.
Resetting your password
Use the "forgot password" link on the sign-in page to receive a secure reset link at your account email.
Managing notifications
Turn account notices on and marketing emails off independently from your notification settings.
Terms of Use, Summarized
The full Terms of Use govern your account and are presented at registration. In short:
- You must be at least 18 years old to register or use any part of the platform.
- Profiles must represent the person actually using the account, without impersonation.
- Content you post must comply with the Community Guidelines and applicable Canadian law.
- Membership access, Tokens and billing are governed by the terms shown at checkout.
- Accounts that violate these terms may be suspended or closed.
Privacy Policy, Summarized
Account information, Profile content and usage data are collected to operate the platform, personalize Browse and Search results, and maintain account security. Information is not sold to unrelated third parties, and access is limited to what is needed to provide the service.
- You can review and update most Profile information directly from your account.
- You can request a copy of the personal data associated with your account.
- You can request deletion of your personal data, subject to legal and security retention requirements.
- Photos, videos and messages are visible according to the privacy settings you choose.
Requests related to your personal data are handled through Data Request below.
Cookie Policy, Summarized
Essential cookies keep you signed in and keep the site functioning correctly, and cannot be turned off without affecting core features. Optional cookies, used for analytics or marketing personalization, load only after you provide consent through the cookie banner shown on your first visit.
Accessibility
Adult Friend Finder aims to keep this website usable with a keyboard, with screen readers and at different zoom levels, including labelled form fields, visible focus states and accessible accordion controls throughout the site. If you encounter a barrier while using the site, describe it through Contact Support so it can be reviewed.
Billing Terms
Gold Membership and Token purchases are billed in Canadian dollars for Canadian members, with the price, billing period, applicable taxes and renewal date disclosed clearly at checkout before payment is confirmed. Recurring plans renew automatically at the rate and interval shown at the time of purchase unless cancelled beforehand.
Cancellation
Gold Membership can be cancelled from account settings at any time. Cancelling stops future renewal charges; it does not automatically delete your account or Profile, which remain on Standard access. Refund eligibility for the current billing period depends on the terms shown at checkout.
Data Request
To request a copy of your personal data or ask for it to be deleted, contact Support with the subject line "Data Request" from your account email. Canadian members can expect this handled in line with applicable federal and provincial privacy law. Some information may be retained where required for security, fraud prevention or legal compliance.
Français / French-Language Support
Customer service can assist Canadian members in French on request through Contact Support. A fully translated French version of the website is not available at this time; when it launches, this section will be updated with a link to the dedicated French-language address.
Still Need a Hand?
Create a Profile to unlock account settings, or reach Support directly if something isn't working.
Adults 18+ only.